If things don’t go as expected
Complaints procedure
Things don’t always go as we would like. If that happens, we want to work with you to resolve the problem fairly and quickly.
If you have a problem or a complaint, the best place to start is with Mercer. If you are not happy with the response you receive, the Trustee has a process in place to help resolve any problems. You can review our complaints procedure to see what you need to do and what you can expect.