Get in touch
Aptia
If you’d like to ask a question about your pension benefits please speak to Aptia, who are responsible for the day-to-day administration of the Schroders Retirement Benefits Scheme.
OneView | |
Contact portal | |
Telephone | +44 (0)330 102 8652 – lines are open between 9:00am to 5:00pm Monday to Friday (excluding bank holidays). Please have your National Insurance number ready when you call. |
Address | Schroders Retirement Benefits Scheme |
HR and the Pensions Team
Current Employees
Please raise a ticket via the HR helpdesk if you have any queries.
Contact HR | |
Ex-Employees
If you no longer work for Schroders and you have questions for HR or the Pensions Team, you can contact them using the details below:
Address | Schroders Investment Management Limited |
External organisations
MoneyHelper
This is a government-supported service that brings together the Money Advice Service, The Pensions Advisory Service, and Pension Wise. It aims to equip people throughout the UK with the guidance and information they need to make good financial decisions. The service offers clear money and pensions guidance directly and points people to other trusted services for more support. It’s free and available online or over the phone.
The Pensions Regulator (TPR)
TPR works with employers and Trustees helping to protect workplace pensions in the UK.
Pension Tracing Service
A free service to help you find a lost pension or details about a past scheme you may have been a member of.
The Pensions Ombudsman (TPO)
If you have a complaint about the Schroders Retirement Benefits Scheme, firstly get in touch with the Pensions Team. If you’re still not satisfied with the outcome, TPO is an independent organisation set up by law to investigate complaints about pension schemes administered in the UK. This service is free and impartial.
Financial Conduct Authority (FCA)
The FCA regulates financial services firms and financial markets in the UK. You can use the FCA’s website to find out more about pension scams and how to avoid them, as well as what to do if you think you’re being targeted by scammers.
MoneyHelper
This is a government-supported service that brings together the Money Advice Service, The Pensions Advisory Service, and Pension Wise. It aims to equip people throughout the UK with the guidance and information they need to make good financial decisions. The service offers clear money and pensions guidance directly and points people to other trusted services for more support. It’s free and available online or over the phone.